Cancellation Policy

Please note that we cannot cancel your order once it has already shipped.

- All orders placed before 6 PM are processed the same night, so we cannot cancel any order after 6 PM, as our technical support service is closed after 5 PM.

- Any order placed after 6 PM can be canceled until 6 PM the following day: Simply email us at storeboutiki@gmail.com

We offer a 100% money-back guarantee on all products only in the event of a defect or damage during shipping. Simply notify us, and we will provide you with a return address and a replacement or refund.

We will only cover the return fee in the event of a defect or damage during shipping.

Please check the size chart carefully, as we cannot accept returns or exchanges.

In the event of any sizing issue, the customer must return the product to us in its original packaging. BOUTIKI will not cover any accumulated shipping costs, but may offer a discount for an exchange.

Please note: A 30% restocking fee will be charged for returns that do not contain all original packaging. [COMPANY_NAME] will not cover any costs incurred for your replacement packaging.

Disclaimer

We allow returns in their original packaging, so please retain the original shipping packaging (or boxes and packaging) after purchase in case the trial policy is used.

You can request a return (or exchange) by contacting our customer service department at contact@[COMPANY_NAME].com.

You have a 30-day right to return (and exchange) if the product is defective or damaged. No product can be returned after 30 days.

How to initiate a return:

You must provide photographic evidence that the products are still in like-new condition and properly packaged in their original packaging.

You will then receive return labels from the shipping company, including a Return Merchandise Authorization number, via email.

During the 30-day trial period, our support team will issue a full refund upon receipt of the product in its original packaging and in like-new condition. Alternatively, we will send you a new replacement product for the value of the returned product if you request an exchange.

Please note:

Prior to return, all products must be disassembled to fit their original packaging. The customer is fully responsible for assembling and disassembling the product.

The refund will be processed within two to three days of our receipt of the product. It may take 3 to 5 business days for the refund to be credited to your account.

A reasonable restocking fee (up to a maximum of 30%) will be applied to any product that does not meet the above conditions.

If you are not satisfied with your order, please contact our support team and we will do our best to assist you!